Due to high demand and finite resources, SC Shuttle Service's primary focus is the Columbia and Charlotte route. We will continue to take reservations for Charleston, Greenville–Spartanburg and Augusta airports subject to availability. Rest assured, if there is a shuttle available for your scheduled travel date/time and location we will immediately book the reservation for you.
After you submit your request you will receive a confirmation email with the details including an estimated pickup or dropoff time* and the name and picture of your initial driver and shuttle van. You will receive a phone call from your driver by 7pm the day before your trip to confirm any details. *We will calculate your pickup/dropoff time based on the travel arrival/departure time you entered and existing reservations for that day. Please call us to cancel or change your reservation.
Five (5) passenger limit per reservation trip made on-line. Please call and speak with our agents at (803) 606-0999 if you need transportation for a larger group, and ask about our Group Discount rate.
Two (2) full sized bags per guest limit. A $25 fee will be charged for each full sized bag which exceeds this limit. Please DO NOT book on-line if you have large cardboard boxes or containers. Please call us to pre-arrange your baggage.
If you need a reservation outside of our normal shuttle hours of 6am - 10pm, we can accommodate you on a case by case basis for an additional $25 fee.
If you need a reservation with a pickup or dropoff location outside of our Columbia SC service area, we may accommodate you for a $25 - $75 fee, depending on the location.
Our drivers can only pick you up curbside in order to comply with our insurance requirements for safety.
We require at least a 24 (72 preferable) hour notice of cancellation so that we may fill your seat. Unfortunately we do not offer refunds on cancellations less than 24 hrs prior to your pickup time.
Live reservation agents are available from 8am to 9pm EST and our shuttle service runs from 6am to 10pm daily. Please note that there are no reservations or shuttle services available on the following dates: 4th July, 22nd November, 24th, 25th, 31st December, and January 1st.
Unfortunately our vans are not equipped to be wheelchair accessible at this time.
Reasonable accommodation will be made for all special requests, but we reserve the right to refuse any request for any reason. We will provide appropriate child car seats if needed. However, we do recommend if possible that you travel with the appropriate sized child seat. Since we operate a shared-ride service, we cannot allow pets or animals on board. We do however make exceptions for trained guide/service animals.
The safety and comfort of our passengers are our number one priority. We will eject or refuse to serve any unruly passenger that our trained drivers have deemed a safety risk or is being disruptive.
Tipping is allowed and appreciated by our drivers. If you believe that your driver provided you with courteous and excellent service then please feel free to tip. You may also send us comments about your experience on our Contact us or Facebook page.
