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SC Shuttle Frequently Asked Questions

Click on any question below to reveal the answer

  • 1
  • Why are some of your routes Primary and others Secondary?

    Due to high demand and finite resources, SC Shuttle Service's primary focus at this time is the Columbia and Charlotte route. All other routes would be subject to availability. If there is a shuttle available for your scheduled travel date/time and location we will immediately make the reservation for you.
  • 3
  • How do you determine my pick-up time?

    For domestic travel, it's calculated with shuttle ride time to get you at least 60 - 90 mins prior to your scheduled departure. For international flights it will be 120 mins. With airline travel, we'll track your flight with live flight data. Pick-up from the airport or cruise terminal is based on your flight/cruise itinerary. You will go from baggage claim directly to the van. With drop-off at the airport or cruise terminal, your pick-up time will be determined by your pick-up location (Home/Office/Hotel) and your flight/cruise departure time. This is generally 90 mins for CAE and 3 hours prior for all others.
  • 4
  • Why am I being charged a service fee?

    Any shuttle ride beyond our advertised hours of service or location, will be charged a reasonable fee. This enables us to accommodate our passenger's needs, which may occasionally be outside of our normal hours of operation (6am-10pm) and/or service area (Columbia city SC). The fee for an extended hours trip is $25 and for service outside of Columbia it ranges from $20 - $71 depending on the radial distance away from the city center. All fees are used to cover the costs for additional mileage, fuel and driver overtime hours. You will find that even with these fees, SC Shuttle Services is still the lowest cost alternative for your airport travel.
  • 5
  • Where will you pick me up?

    For your convenience, we offer curbside pick-up at your Home, Business or Hotel location. For the airport or Union Pier terminal, it will be the curbside location designated for all shuttle buses and vans. For the Charlotte airport specifically, our shuttle pickup area is at Zone A. Go through the doors at baggage claim area C, cross the street to the median and turn left and walk to the purple columns marked Zone A. Our white shuttle vans are easy to spot with clearly marked "SC Shuttle" decals. You will also receive an email or text with your driver and shuttle van picture prior to pick-up. For more pictures of our fleet of vans, check out the About page.
  • 7
  • Why do you need my Airline Name and Flight Number?

    According to Bureau of Transportation Statistics only 77% of US domestic flights arrive within 15 mins of their scheduled time. The flight information you provide allows us to track your flight in real time and make accommodation for any delays or change in your flight time/status.
  • 8
  • Can I return with your service?

    Yes, we would be delighted to pick you up upon your return. Please select the "Round Trip Shuttle" as the Service needed on the online reservation form. Then enter your return date, time and flight information in the "Return Travel Information" section.
  • 9
  • What hours do you operate the shuttle service?

    We begin our shuttle service at 6:00am and our last shuttle ends at 10:00pm. For extremely delayed flights, the last shuttle will depart the terminal location no later than midnight. If your scheduled arrival time is after 10:00pm or your pick up time will be before 6:00am we can accommodate you, but there will be a $25 service charge. Passengers who miss the last shuttle of the evening will be automatically rescheduled to ride on the next available shuttle at no additional charge. Please note that there are no reservations or shuttle services available on the following dates: 4th July, 22nd November, 24th, 25th, 31st December, and January 1st.
  • 10
  • Does SC Shuttle provide car seats or accommodate special needs?

    Yes, we do provide child seats. South Carolina state child passenger restraint laws require children 5 and under to be seated in federally approved child car seats appropriate to their weight and age. Although we do supply these depending on availability, we recommend that you travel with the appropriate car seats when possible. Unfortunately, our vans are not currently wheelchair accessible but we are working on changing that. Please note that we do not allow pets or animals on board with the exception of guide/service animals. We will do our best to accommodate all other special needs within a reasonable limit. For additional questions, please call, email or visit our Contact Us page.
  • 11
  • Can I pay with a credit card for my reservation online?

    Yes, we accept Visa, MasterCard, Discover and American Express online. We can also process your credit card payment over the phone and cash upon pick-up is also available if you wish. For your convenience our drivers also accept credit card and cash payments for immediate or short notice travel.
  • 12
  • How do I make an online reservation?

    Click on the Reservations button on the top navigation bar. Then fill out and submit your request. You will receive a confirmation email and your driver will call you by 7pm the day before your trip to confirm the details.
  • 14
  • What is your cancellation policy?

    You must notify us immediately of any cancellations or change in your schedule. We would prefer at least a 72 hrs notice but if notified within 24 hrs of your scheduled pick up time, we will refund any charges paid. However, we will charge full fare for late cancellations (less then 24hrs) and for no shows. To confirm, cancel or modify a reservation please call us at (803) 606-0999.
  • 15
  • Do you offer discounts or reduced fare promotions?

    Yes! You can view our Discounts and Promotions page for the current list. We offer 50% off the seat price for all children under 13. There is a 10% discount available to any group with 5 or more people. Also our military service members will receive a 10% discount (use code MILITARY10 with a valid Military Id) and all registered travelers can earn a $50 credit for every 10 referrals. Please ask for more information from one of our agents or through our contact form on the website.
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  • Who can I call for Lost & Found?

    Please note that SC Shuttle is not responsible for lost  stolen or damaged belongings/property. If an item is lost, please immediately call (803) 606-0999 or use the contact us page on this website. If your property is located, you may arrange a time to pick it up from an agreed location.